TCPA Compliance
Last updated: January 1, 2025
SyncLeads is committed to full compliance with the Telephone Consumer Protection Act (TCPA) and the National Do Not Call (DNC) Registry. All consumer leads are sourced through explicit opt-in consent.
What Is the TCPA?
The Telephone Consumer Protection Act (47 U.S.C. § 227) is a federal law that restricts telemarketing calls, auto-dialed calls, prerecorded calls, text messages, and unsolicited faxes. Violations can result in fines of $500–$1,500 per call or message.
How SyncLeads Sources Leads
Every consumer lead in our system is generated through an opt-in form where the individual has:
- Voluntarily submitted their contact information
- Affirmatively consented to be contacted about insurance products
- Agreed to the terms of the originating form, which discloses that they may be contacted by licensed insurance professionals
We maintain consent records including timestamp, IP address, and form source for all leads in our system.
Buyer Responsibilities
As a purchaser of SyncLeads data, you are independently responsible for your own TCPA compliance. This includes:
- Scrubbing leads against the National DNC Registry before calling
- Maintaining your own internal DNC list and honoring opt-out requests
- Ensuring any automated dialing system or prerecorded message complies with TCPA prior consent requirements
- Calling only during permitted hours (8am–9pm local time of the called party)
- Identifying yourself and your company at the beginning of each call
- Providing a DNC opt-out mechanism on every call
Do Not Call (DNC) Compliance
SyncLeads scrubs leads against the National DNC Registry prior to delivery where applicable. However, the DNC Registry is updated frequently, and buyers remain responsible for conducting their own scrub at the time of contact. Leads that have registered on the DNC after our scrub date may still appear in your order.
State-Specific Regulations
Several states have telemarketing laws that are stricter than federal TCPA requirements, including California (CCPA), Florida, and others. Buyers are responsible for understanding and complying with the laws of each state in which they contact consumers.
Contact Our Compliance Team
If you have questions about our compliance practices, wish to report a concern, or need documentation of consumer consent for a specific lead, contact us at:
Email: compliance@sync-insure.com
Website: sync-insure.com